Frequently Asked Questions about Virtual Veterinarians
What is a Veterinarian-Client-Patient Relationship (VCPR)?
According to Dr. Douglas Kratt, former president of the American Veterinary Medical Association, establishing a VCPR is vital for responsible and effective telemedicine. To establish a VCPR, a physical examination of your pet must have been conducted recently, with the definition of “recently” varying among state agencies.
What kind of pet health questions can be answered by an online vet service?
The best online veterinarians can provide guidance to pet owners on various topics, including parasite prevention (like the best flea treatments for dogs), grooming supplies, exercise, behavioral issues, and more. A virtual vet can also assess whether your pet’s condition requires immediate attention or if a wait-and-see approach can be taken. “Telehealth is an excellent initial service for any situation that feels urgent — such as an animal that is extremely lethargic, experiencing breathing difficulties, bleeding, having seizures, or exhibiting unusual behavior,” says Dr. Zay Satchu, co-founder and chief medical officer at Bond Vet in New York City.
Can an online vet prescribe medication?
In most cases, an online vet can only prescribe medication for your pet if you are using a virtual vet service directly offered by your primary vet, with whom you already have an established VCPR. However, in some cases, they may be able to discuss, advise, and prescribe medication, according to Dr. Hannah Lau, the associate director of virtual medicine at Bond Vet.
What are the limitations of a virtual vet service?
Even the best online veterinarians cannot entirely replace face-to-face care. In the US, both federal and state requirements dictate that veterinarians must physically examine animal patients before conducting virtual consultations or prescribing medications. Without an established VCPR, virtual veterinarians are unable to diagnose or treat your pet. However, they can provide answers to your questions, offer advice regarding your pet’s medical or behavioral concerns, and advise you on whether a physical examination or in-person treatment is necessary.
Does my primary vet offer virtual vet services?
Possibly. Many brick-and-mortar veterinary clinics now offer telehealth options, including Bond Vet. According to Kratt, over 30% of all veterinary clinics in the United States now provide virtual services, a significant increase from the pre-pandemic rate of 10%. To find out if your primary vet offers virtual services, it’s recommended to reach out to them directly.
When should you seek immediate in-office or emergency veterinary care?
Always contact your veterinarian or an emergency animal hospital if your pet displays any of the following symptoms: difficulty breathing or rapid breathing, pale or bluish gums, seizures, unconsciousness, collapse, inability to walk or stand, uncontrolled bleeding, swollen abdomen and unproductive vomiting, persistent or bloody vomiting or diarrhea, straining to urinate, inability to urinate, or signs of pain.
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