The recent incident involving a vomit-smeared airplane seat has caused a lot of outrage among passengers and has highlighted the frustrations with flight operations in Canada, according to travel specialists. The Public Health Agency of Canada is currently investigating the incident. On Tuesday, Air Canada issued an apology to the two passengers who were escorted off the plane after complaining about their soiled and damp seats before a flight from Las Vegas to Montreal on August 26th. The airline admitted that their operating procedures were not followed correctly in this instance. The Public Health Agency of Canada has stated that it is working with Air Canada to ensure that no illnesses can be spread via contact with bodily fluids on any form of transportation. The agency also emphasized that bodily fluids such as blood, vomit, and diarrhea should always be considered as contaminated and potentially disease-causing.
A Facebook post by Susan Benson of New Brunswick, describing the incident, has gone viral. She mentioned that there was a foul smell in the air, and although the crew tried to mask it with coffee grounds and perfume, the smell of vomit was still noticeable. Benson also stated that she saw vomit residue on the seatbelt and that the middle seat was wet and dirty. The two women seated in the soiled seats tried to explain the situation to the flight attendant but were informed that there was nothing that could be done since the flight was full. Eventually, the women were given wipes and blankets, but then a pilot told them that they could either leave the plane on their own or be escorted off by security and placed on a no-fly list. The women disputed the pilot’s characterization of their behavior and stated that they were just firm in their refusal to sit in the wet and vomit-soiled seats.
John Gradek, who teaches aviation management at McGill University, criticized Air Canada for dispatching the plane despite the “biological hazard” on board. He questioned the airline’s decision-making process, stating that it was “totally out to lunch.” The incident has caused a backlash on social media, with many Canadians expressing their frustration with the declining level of service in the airline industry. Duncan Dee, former COO of Air Canada, believes that people’s patience is wearing thin after a year of disrupted travel due to the pandemic. While the chaos and delays seen in previous years did not materialize this summer, Air Canada still ranked last in on-time performance among North America’s largest airlines in July. Flight cancellations and delays continue to be a major issue, causing dissatisfaction among passengers.
Despite the recent incident, experts point out that seat cushions can be easily replaced by third-party “groomers” who clean the plane between flights. They argue that delays and tight schedules put pressure on crews to minimize cleaning time and return to the air as soon as possible. However, passengers’ safety and comfort should always be a priority. This incident is not the first of its kind this summer, as a similar incident involving uncleaned bodily fluids occurred on an Air France flight from Paris to Toronto in June. The public health agency warned that if operators fail to meet the requirements of the Quarantine Act in cases related to communicable diseases, they could face fines.
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