A remarkable Texas woman, Melba Mebane, just retired at the age of 90 after an astonishing 74-year career in sales at Dillard’s department store. Throughout her entire tenure, Mebane never missed a day of work or called in sick, showcasing her unparalleled dedication. She initially started her career as an “elevator girl” at the Mayer & Schmidt department store in Tyler, Texas, in 1949, before Dillard’s acquired it in 1956.
James Saenz, the store manager at Dillard’s in Tyler, praised Mebane, stating that she set the standard for customer service and luxury experiences. He asserted that she coached, taught, and inspired countless individuals to reach for more. Mebane’s impact on people’s lives was immeasurable, going beyond being a salesperson and serving as a guiding mother figure who offered valuable advice and wisdom.
Mebane described her time at Dillard’s as a joyful experience working alongside “great ladies” who shared her love for good food, laughter, and having fun. One of her dear friends and colleagues, Ginger Wimbs, praised her sincerity and unique sales abilities, recounting how Mebane effortlessly transformed small sales into significant ones. Wimbs emphasized Mebane’s ability to keep customers engaged, entertained, and laughing with her incredible stories.
Despite being a single mother, Mebane successfully raised her son, Terry Mebane, while navigating her career at Dillard’s. Terry fondly reminisced about accompanying his mother to work, cherishing the moments they spent together. Mebane’s professional journey included various successful milestones, transitioning from the men’s clothing department to cosmetics, where she would excel for the remainder of her career. Notably, Mebane’s unorthodox approach to selling gift baskets in cosmetics impressed her colleagues and resulted in her selling every basket, solidifying her reputation as a sales genius.
Manufacturers in the industry quickly recognized Mebane’s exceptional sales skills, regularly sending her complimentary perfume bottles to pique her interest in promoting their products. These samples filled Mebane’s home, and she delighted in sharing them with friends and family. Her generosity extended to her pastor, who received samples each Sunday after church. Mebane’s dedication was evident in her punctuality, always being the first one at the store and ready to start her day promptly at 10 a.m. In fact, her relationships with corporate leaders at Dillard’s, including the Dillard family, grew so close that they would often visit her counter, engaging in heartfelt conversations.
Terry Mebane attributed his own work ethic to his inspirational mother. He admired her discipline, as she diligently prepared her counter and remained on the sales floor during her lunch break, never missing an opportunity to connect with potential customers. As Mebane grew older, she leveraged her relationships with corporate leaders to modify her work schedule, no longer having to work nights or Sundays, thereby extending her life.
Even in her later years, Mebane continued to work nearly 40 hours a week, displaying her unwavering dedication. Her son, Terry, took on the responsibility of transporting her during inclement weather to ensure her safety. Mebane’s longevity at Dillard’s undoubtedly benefited the company, and her commitment to her work exemplified the exceptional service the brand aimed to provide.
Melba Mebane’s impact and legacy are undeniable, and her retirement marks the end of an era at Dillard’s. Her remarkable career spanning over seven decades leaves behind a lasting impression on both her colleagues and customers. Mebane’s unwavering work ethic, exceptional sales skills, and genuine care for others will forever be treasured by those who had the privilege of knowing her.
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