Ally Shapiro, the daughter of former “Real Housewives of New York City” star Jill Zarin, recently took to TikTok to share her frustrating experience on a Delta Airlines flight. In a now-viral video, Shapiro explained how she was provided with random materials by a flight attendant after her window shade broke during her international flight from Nimes, France, to New York.
Instead of having a proper window shade, Shapiro had to improvise by using a Delta safety booklet and tape to cover the window and get some much-needed rest on the long journey home. Expressing her disappointment, she captioned the TikTok video with, “When you pay for an extremely expensive international flight that’s 8 hours long, you would think a window shade would be included… they offered me tape and safety books (ironically) so I could tape it myself.”
The video quickly gained traction, amassing over 4.3 million views. Shapiro, who is the owner of the business “Jill & Ally,” expressed her discontent with Delta in the caption, stating, “I used to be a very loyal Delta customer, but this was just insane.”
Shapiro shared additional videos addressing the incident, revealing that her ticket cost around $2,000 and clarifying that the window was not tinted. She claimed that the first flight attendant she encountered was rude and dismissive, but a kinder steward eventually provided her with tape and booklets to create her makeshift window shade. As someone with anxiety issues while flying, she expressed her frustration with the situation, wishing that Delta had handled it better or offered her a different seat.
In a subsequent video, Shapiro noted that Delta did not offer her an alternate seat. She added that she had called the airline to voice her complaint but was only given 15,000 miles as compensation, which she estimated to be around $150. While she understood that the flight did not need to be delayed since the window itself was not broken, she believed that Delta could have at least acknowledged the inconvenience and offered her a different seat.
Despite her frustrations, Shapiro stated that she will likely fly with Delta again but expressed disappointment that the airline did not reach out to her after millions of people had seen her video. She revealed that Delta did not provide any comment or message regarding the incident.
Commenters on Shapiro’s initial TikTok video expressed shock at her experience, with many agreeing that the situation was unacceptable. However, some disagreed with her outrage and questioned what more Delta could have done.
In summary, Shapiro’s viral TikTok video shed light on her disappointing experience with Delta Airlines, where she had to make do with makeshift materials for a broken window shade during her international flight. Despite her frustrations, she hopes for better communication and acknowledgment from the airline in the future.
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