Dublin Airport Addresses Allegations of Extended Waiting Periods for Taxi Services

Irish Independent sources reveal that despite long queues at the official taxi rank, many taxis available through mobile apps are waiting in nearby car parks. This issue is particularly prevalent after midnight when multiple flights from holiday destinations arrive, resulting in large crowds seeking transportation.

According to a source, during a 15-minute wait, only one taxi arrived at the rank, while 30 taxis were readily accessible through the FreeNow app by walking a short distance to the car park, where there was no wait time. The problem lies in the fact that only airport-permitted taxis can access the official rank, while online taxi services are authorized to operate in the car park, but passengers are unaware of this.

The Dublin Airport Authority (DAA) acknowledges that sporadic queues occur during periods of high demand, especially after major events. In response, the DAA promptly contacts additional taxis to alleviate the queues. They assert that in the past month, 90% of passengers waited 10 minutes or less for a taxi, with an average waiting time of under five minutes, an improvement from previous years.

Efforts to reduce wait times further are underway, with an additional 300 permits issued by the DAA, bringing the total number of permits in operation at Dublin Airport to over 2,000. The DAA closely monitors driver activity to ensure compliance with minimum journey requirements.

Despite these measures, concerns have been raised by a TD regarding the inadequacy of the taxi service and its management by the DAA, particularly in the early hours of the morning. Social Democrats TD Jennifer Whitmore emphasizes the inconvenience faced by families and the impact on business and tourism. She highlights the reputational risks associated with Dublin Airport’s failure to provide sufficient transportation services when needed.

In conclusion, there is a need for improved communication and coordination between the official taxi rank and online taxi services to address the issue of long queues and ensure seamless transportation for passengers at Dublin Airport.

Reference

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