HMRC Apologizes for Sending Incorrect £38k Tax Bill
HMRC has issued an apology to a taxpayer after mistakenly demanding payment for an unpaid bill. David – not his real name – received a bill for over £38,000, despite usually having his taxes deducted through PAYE. The incident caused significant stress and worry for David and his partner, who were living off a military pension and minimum wage employment.
To rectify the error, David tried to contact HMRC, but discovered that the phone line was closed. On top of this, HMRC’s online chatbots were unable to assist, stating that the relevant team could only be contacted by post. David’s appeals through written correspondence were ignored until This is Money intervened on his behalf.
David received a bill for over £38,000 and was unable to get through to the tax office to appeal
Upon investigation, it was discovered that there had been no omission of information on David’s tax return. The error was on HMRC’s part, where they incorrectly claimed that David had omitted income. Fortunately, the matter has been resolved, and all outstanding charges have been cancelled.
An HMRC spokesperson expressed their apologies for the error and stated that they would examine David’s case to improve their processes.
Have you encountered issues with HMRC or are you a disgruntled employee? Contact us at [email protected].
Denial of responsibility! Vigour Times is an automatic aggregator of Global media. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, and all materials to their authors. For any complaint, please reach us at – [email protected]. We will take necessary action within 24 hours.
