Luna, the amalgamation of hologram technology and AI known as ChatGPT, is revolutionizing the way we interact with artificial intelligence. By simply speaking to Luna, she responds using the generative software to provide prompt and informative answers. Despite the fact that ChatGPT is not as advanced as custom AI systems developed by companies, HYPERVSN allows businesses to connect their own, more intelligent chatbots to Luna’s hologram, expanding her capabilities.
The banking sector is an ideal market for Luna’s talents. Banks can connect their existing chatbots to Luna’s hologram, allowing her to serve as the face of their generative AI. In fact, it doesn’t have to be Luna specifically – any character can be used to represent the AI. This is particularly relevant in a world where chatbots have become a common point of contact with banks, despite being generally unpopular among customers.
According to a Which? study conducted in 2021, chatbots and social media were ranked among the worst ways to lodge complaints with a bank. Similarly, retailers have faced criticism for relying too heavily on AI technology. The study also revealed that 65% of participants believed face-to-face interaction was the most effective method of resolving issues. However, even face-to-face communications may eventually involve interacting with AI, adding an additional layer of complexity for customers.
Derek French, a campaigner and former bank executive, points out the limitations of current chatbots. He explains that customers often struggle to receive satisfactory service from these AI systems when seeking help with their problems. French advocates for a balance between AI and human support to ensure that customers receive adequate assistance.
While holographic AI assistants are already planned for implementation in urban development projects such as Neom in Saudi Arabia, where human operators are available as backup, they are also being considered for schools. For example, Harvard University is already incorporating an AI teaching bot into its coding course.
The expansion of AI technology will undoubtedly impact the job market, as evidenced by the decrease in vacancies and salaries for technology sector workers. It is clear that the growth of AI requires careful consideration to strike the right balance between automation and human involvement.
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