In today’s society, the human element seems to be rapidly disappearing from our daily interactions. We are witnessing the closure of bank branches and the rise of self-service checkouts, which leaves the disenfranchised individual even further isolated.
For those with visual or hearing impairments, elderly or frail individuals, or those who simply choose not to use modern technology, the world can be a lonely and confusing place.
A simple conversation with a friendly cashier at the supermarket may be the only form of social interaction for many people who live alone. Are we so fixated on cost-cutting and progress that we are in danger of losing our humanity?
I find myself advocating for an elderly relative who requires regular medications. However, the contact methods used by his healthcare provider are incomprehensible to him. The ordeal of navigating phone systems and being directed to go online has discouraged him from making appointments or ordering medicines. Thankfully, he has his family to assist him. But what about those in similar situations who don’t have anyone else to help them?
Jayne Ryle
Bolton, Lancashire
Emma Beddington’s article on the dehumanisation of our lives was thought-provoking. As a non-user of mobile phones, I have watched in dismay as technology erodes the core essence of human society. Superficial social media interactions with their meaningless “likes” and “dislikes” can never replace genuine human connection and conversation.
The potential loss of railway ticket offices, with all the benefits they offer to those in need, is just another example of digital intrusions into our social interactions. Self-checkouts at supermarkets, automated phone systems for contacting healthcare providers or accessing benefits, and the overall focus on cutting costs are all contributing to a reduction in human interaction. The world used to be a more pleasant place when these roles were fulfilled by people, creating employment opportunities.
Martin Coult
London
I completely understand and respect Emma Beddington’s perspective as an extrovert. However, it’s important for extroverts to acknowledge that many of us who are not wealthy are introverts who prefer fewer touchpoints.
Personally, I appreciate the ability to complete banking transactions quickly and independently, avoiding long lines and the potential errors made by overworked bankers. I also dislike having to communicate with barely audible individuals on the phone, struggling to understand their accents, and being given incorrect information just to expedite the conversation. Self-service is the solution for me!
Cory Fryling
Ontario, California, US
Isaac Asimov’s science fiction novel, The Caves of Steel, portrays a world where our interactions are continually decreasing. Wealthy individuals isolate themselves, preferring remote interactions and finding in-person encounters stressful and unnecessary. With Covid, Zoom calls, and working from home, we may be following a similar path and idolizing the billionaire lifestyle. However, we must stop and remember that we are part of humanity only when we maintain our connections with others.
John McBain
Los Gatos, California, US
Denial of responsibility! VigourTimes is an automatic aggregator of Global media. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, and all materials to their authors. For any complaint, please reach us at – [email protected]. We will take necessary action within 24 hours.
