customer service

In early 2011, Ken Jennings looked like humanity’s last hope. Watson, an artificial intelligence created by the tech giant IBM, had picked…
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Netflix may get a resounding “no” to the question: “Are you still watching?” The streaming service started to…
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“How to Build a Life” is a column by Arthur Brooks, tackling questions of meaning and happiness. Click here to listen to his podcast series…
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Customer service reps who handled returns at Neiman Marcus were among the key casualties in a round of firings…
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It’s been a rough few months for the technology industry. Stock prices have plummeted. Meta, Amazon, Google, Spotify, and Twitter have all…
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Budget airline Frontier has discontinued its customer service helpline as it goes all in on digital.  Customers…
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My Twitter DMs are open, and I will respond. I’m a comedian, and I use direct messages to find freelance writing opportunities, contact…
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Amazon is reportedly nudging customer service employees to work from home as it looks to close some of its US-based…
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