A self-described people pleaser overcame her anxiety and assertively requested help from the worker at her local auto shop to install her wiper blades—a service advertised as free by the business. The humorous and relatable moment is captured in a TikTok video by user @2beach4surf. In the video, the woman explains that this is her …
A poll by Pew Research Center reveals that the majority of Americans leave a 15% tip or less for a typical sit-down meal, and many are dissatisfied with other tipping situations Recent survey findings indicate that many Americans are not being as generous to their servers when it comes to tipping. The Pew Research Center …
How to Improve Your Customer Service Experience In an ideal world, we’d all have the things we need, exactly how we need them, obtained by working together in consumerist harmony. In reality, sometimes we buy the wrong thing. Or we buy the right thing, but it’s broken. Or the thing we bought never comes at …
A recent study conducted by McKinsey & Co has revealed that as artificial intelligence becomes more prevalent, women will face greater concerns regarding job automation compared to men. The research, conducted by McKinsey Global Institute, analyzed labor-market trends in the United States up until 2030 and found that women are 1.5 times more likely than …
In early 2020, my wife and I made the unfortunate decision to book an AirAsia flight to Bali. Little did we know that the coronavirus would soon unleash chaos on the world. As lockdowns began and travel plans were thrown into disarray, we desperately tried to secure a refund. We reached out to AirAsia’s customer …