Top Tips for Effective Customer Satisfaction Communication: NatWest Urged to Display Posters
NatWest faces criticism for its lack of prominently displayed posters revealing its low customer satisfaction rankings, placing it among the worst banks. This failure to adhere to competition rules has been reprimanded by the consumer watchdog. Between August 2022 and January 2023, 24 NatWest branches and two Ulster Bank branches were found to not adequately …