Living in the expanded Ultra-Low Emission Zone (ULEZ) area, we are fortunate that my husband drives a Piaggio Vespa Granturismo 200 L scooter, which is exempt from charges. Despite being classified as Euro 2, its nitrogen oxide emissions are below 0.15g/km. To obtain this exemption, Transport for London (TfL) requires documentation such as the vehicle’s conformity certificate, V5 registration certificate, and a letter signed by a specific individual from the manufacturer.
Obtaining these documents has been a costly and time-consuming process for my husband. He even received a signed letter from the executive vice-president of product manufacturing at the Piaggio Group. However, TfL has rejected his application twice and requested information that he already submitted if he wants to challenge the decision.
KH, Ealing, London
Recently, the mayor of London’s ULEZ scheme expanded to cover the suburbs, leading to a daily charge of £12.50 or a £180 fine for older non-compliant vehicles. Without the exemption, my husband would face these charges every time he uses his scooter. His situation highlights the expenses and difficulties drivers face in proving their vehicles meet the emissions standards.
To secure the necessary paperwork, he has already spent £120 and dealt with hours of bureaucracy. TfL claims that a discrepancy between the conformity certificate and the manufacturer’s letter led to the rejection of his application. This information was only revealed after I challenged their decision.
TfL acknowledges its error, stating, “After receiving an invalid document, we should have provided clearer instructions on the next steps. We have since spoken to the driver to explain the requirements and apologize for any distress caused.”
And a final note on exceptional service
I want to express my gratitude to Joseph Joseph for promptly replacing our kitchen bin, which broke after two and a half years of use. After sending them photos of the issue, they immediately agreed to replace it with a voucher for a different design. They even included other kitchen items to make up the price difference from our original purchase. It’s incredibly refreshing to witness such outstanding customer service, especially considering the numerous accounts of poor service we read about.
CD, Eastbourne, East Sussex
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