Shimano Recalling 700,000 11-Speed Hollowtech Road Cranksets Due to Crash Risk
A recent notice from the U.S. Consumer Product Safety Commission reveals that Shimano is recalling nearly 700,000 bonded 11-Speed Hollowtech Road cranksets due to the potential risk of crashes for riders. The crankset, which is responsible for moving the chain as the rider pedals, can “separate and break,” leading to accidents, according to Bike Radar, a popular biking website.
Shimano has received a total of 4,519 complaints regarding cranksets separating, with six reports of injuries including bone fractures, joint displacement, and lacerations.
The recall applies to approximately 680,000 cranksets sold in the U.S. between January 2012 and August 2023, with prices ranging from $270 to $1,500. The affected parts were manufactured in Japan before July 2019 and were sold individually as well as on bicycles from other manufacturers like Trek and Specialized.
To ensure safety, the CPSC advises consumers with affected models to immediately stop using the cranksets and contact an authorized Shimano dealer for a free inspection. If bonding separation or delamination is found during the inspection, Shimano will provide a free replacement crankset and installation.
The following Shimano 11-Speed Bonded Hollowtech Road crankset models, manufactured before July 2019, are covered by the recall:
Affected Shimano crankset model numbers: ULTEGRA FC-6800, FC-R8000, DURA-ACE FC-9000, FC-R9100, and FC-R9100-P. These models have the ‘Ultegra’ or ‘Dura Ace’ logos printed on the arm. Model numbers can be found on the inside of the crank arm near the backside where the pedals are attached.
The affected models also have one of the following two-letter production codes located below the model number printed on the crank arm: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF.
For any questions, consumers can call Shimano toll-free at 844-776-0315 from 8 a.m. to 5 p.m. Pacific time, Monday through Friday.
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