Big Apple grocers who have utilized facial-recognition technology to combat shoplifting in the city are outraged by a proposal from the City Council that would ban the software, just as they claim it is proving effective. The proposed bill, which stems from a dispute between the city and James Dolan, owner of Madison Square Garden, calls for businesses and residential buildings to obtain written consent from customers before capturing their biometric information. This would essentially prevent supermarkets from using the technology to fight theft, despite Dolan’s use of it at Radio City Music Hall. Some argue that the technology should only be available to law enforcement due to concerns about racial profiling. City Council member Shahana Hanif warned that the use of biometric technology increases the risk of racial profiling. The bill has gained momentum and now has 15 legislators signed on. The security industry argues that facial recognition technology is accurate and outdated concerns about racial profiling are unfounded. Independent grocers have formed a political coalition demanding action against shoplifters, whose crimes have increased amid the pandemic. In response, many businesses have invested in facial-recognition technology, which helps identify and track repeat offenders. Despite concerns from critics, the grocers assert that the technology has been successful in deterring and apprehending shoplifters. The bill faces opposition from Councilman Robert Holden, who believes it would unfairly penalize small businesses. Overall, the debate centers on the effectiveness of facial-recognition technology in preventing theft and the potential risks of racial profiling.
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