Customers eagerly waited in line outside the newly opened Chick-fil-A in North Greenbush, as it became the first standalone restaurant in the Capital Region. This fast-food franchise had been eyeing locations in Albany for years, and last year, they finally selected sites in North Greenbush and Clifton Park. Construction took place throughout the first half of the year, leading up to the restaurants’ grand opening at 6:30 a.m. on Thursday.
The excitement was palpable as cars circled around the building, with some customers even live-streaming their inaugural visit to the restaurant. Franchise owner Will Potts attributed Chick-fil-A’s popularity to the exceptional hospitality and service they provide. He emphasized that the experience and warm welcome set them apart from others in the industry.
This particular franchise is Potts’ first ownership venture, but he has been an integral part of the company since his college days in Georgia, where he started working at a Chick-fil-A 12 years ago. Having previously supervised franchise openings, Potts now manages a team of approximately 100 employees, with ongoing hiring for more positions. The corporate staff was also present on-site to ensure a smooth and successful launch.
While a Chick-fil-A restaurant already existed at Albany International Airport, it was inaccessible to the general public due to its location behind the security checkpoint. However, this new standalone restaurant in North Greenbush was easily accessible for all. Priscilla and Adrianna Halsey, a mother-daughter duo from the neighborhood, walked the half-mile distance to enjoy their favorite Chick-fil-A dishes. Adrianna, a college student in Florida, was thrilled to have her go-to fast food option nearby.
Chick-fil-A has faced criticism in the past for its connection to certain organizations with anti-LGBTQ+ viewpoints. However, the company adjusted its charitable model in 2019 to address these concerns. Despite the controversy, Adrianna Halsey shared her perspective of separating the product from the ownership’s views. For her, what truly matters is the kindness, warmth, and positive impact created by the restaurant’s employees.
Priscilla Halsey highlighted a notable incident from 2016 when Chick-fil-A restaurants in Orlando opened on a Sunday, which is typically their day of closure, to aid victims of the Pulse nightclub shooting. She emphasized that while their core beliefs may not align with popular opinion, they do not intend to be rude about them.
In conclusion, the opening of Chick-fil-A’s standalone restaurants in North Greenbush and Clifton Park marked an eagerly anticipated milestone for the Capital Region. With a focus on exceptional hospitality and service, this franchise aims to provide a unique dining experience that goes beyond just fast food.
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