Thousands of British travellers faced disruptions to their bank holiday travel plans when British Airways and easyJet had to cancel multiple flights. Air Traffic Control imposed reduced flying due to poor weather conditions in parts of Western Europe, leading to significant flight cancellations by both airlines on Thursday. The chaos continued into Friday as British Airways and easyJet cancelled at least 40 more flights between UK airports and various destinations, including the US, Greece, and Spain. Unhappy travellers took to social media to express their frustration, with some mentioning issues with the airlines’ customer service. Labour MP for Huddersfield, Barry Sheerman, described chaotic scenes at Heathrow with cancelled flights and stranded passengers. One user, Fi Golden, expressed disappointment after BA cancelled their flight from Glasgow to the US just two hours before departure and provided no assistance. Another user, Lionel, criticized British Airways for cancelling their flight twice with less than three hours’ notice and failing to answer phone calls. A user named Ella also tagged easyJet and complained about a cancelled flight from Alicante to Bristol and the lack of assistance in finding accommodation for the extra four days they had to stay. Journalist Ted Thornhill, the MailOnline Travel Editor, also experienced the disruption and described delays and poor communication from gate staff. Commenting on the situation, Rory Boland, Editor of Which? Travel, criticized the airlines for not adequately informing and supporting passengers during disruptions, calling for stronger enforcement powers for the Civil Aviation Authority. British Airways apologized and offered rebooking or full refunds to affected customers. easyJet explained that ATC restrictions caused flight disruptions and offered rebooking options, refunds, and assistance with accommodation and meals. They advised customers to check flight statuses on the Flight Tracker or app. Both airlines emphasized that the safety and well-being of customers and crew were their top priorities and apologized for the inconvenience caused.
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