Non-compliant implementation of data protection rules can result in hefty fines for companies, up to £17.5m or 4% of their global turnover, as emphasized by the ICO.
Unauthorized use of contact details by employees, who acquired them in confidence to provide a service, is a violation of data protection laws and can lead to fines or even imprisonment.
Emily Keaney, a representative of the regulator, stated, “People have the right to order a pizza, give their email for a receipt, or have shopping delivered, without being subsequently asked for sex or a date. They have the right to know that their personal information will not be used in ways that make them uncomfortable.”
Keaney also emphasized that businesses have a responsibility to protect their customers’ data, including from misuse by employees.
A 34-year-old woman recently reported to The Sun that her pizza delivery driver had repeatedly messaged her on various apps, despite her explicit instructions to stop.
BBC presenter Naga Munchetty shared her experience on Radio 5 Live, revealing that a taxi driver had pursued her using information she had provided to the company.
In 2022, a Curry’s delivery driver was terminated for sending inappropriate messages to two customers. The company assured the public that it was reinforcing its security protocols.
The issue is particularly prevalent in London, where the watchdog stated that a third of individuals who have ordered food or other goods online have faced harassment.
A survey conducted for the regulator revealed that men are twice as likely as women to believe that such behavior is legal.
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