An elderly couple from Britain recently had an unfortunate experience while flying with Ryanair. Ruth Jaffe, 79, and Peter Jaffe, 80, were charged £110 (around $140) for printing their boarding passes. The couple had used Ryanair’s app to download their passes, but accidentally downloaded the return flight passes instead of the outgoing ones. This led to an additional charge, as per Ryanair’s check-in policy.
According to the policy, passengers who fail to check in online at least two hours before their flight have to pay approximately $70 per person to obtain their boarding passes in person. As a result, the Jaffes had to pay $140 for two pieces of paper that took just one minute to print, as explained by their daughter on Twitter. She expressed her disapproval of the exorbitant fee, especially since her parents had already paid an extra $30 so that her mother could sit next to her disabled father. However, despite the extra payment, the couple still did not get to sit together on the flight.
Ruth Jaffe found the cost of printing the boarding passes “disgusting,” particularly after the additional payment for the seating arrangement. The overall experience was described as stressful by her daughter. The daughter also shared that the family would not be choosing Ryanair for future flights.
In response to the Jaffes’ concerns, Ryanair stated that the couple agreed to the check-in fee at the time of booking. They emphasized that all passengers are required to check in online before arriving at the departure airport, and reminders are sent 24 hours before departure. The company expressed regret that the Jaffes ignored their email reminder and failed to check in online.
Ryanair’s website reiterates their check-in policy, stating that passengers who do not check in online at least two hours before their flight will have to pay extra for in-person boarding passes. The website also mentions additional fees for flying with infants and checking in large equipment.
The Jaffes’ story gained attention on social media, with users expressing their own negative experiences with Ryanair. Some recommended avoiding the airline, while others criticized the Jaffes’ daughter for not assisting her parents and pointed out that the rules apply to everyone.
Overall, this incident highlights the frustrations that passengers can face when not adhering to an airline’s check-in policy and the potential additional charges they may incur as a result.
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