- TikToker Nina Galy gained viral attention after accusing China Airlines of mishandling her trip to Bali on July 6.
- According to Galy, her cat was confined in a cage for 38 hours before being sent back to the US.
- In response, China Airlines offered Galy a premium-economy ticket as compensation.
China Airlines has issued a response to a woman’s claim that they kept her cat in a cage for 38 hours before returning them to the US, resulting in significant financial loss.
However, the woman expressed dissatisfaction with the compensation offered by the airline. They proposed a premium-economy ticket from the US to a destination of her choice.
Nina Galy, a TikTok influencer with over 400,000 followers, intended to bring her cat, Baby Cat, with her when she relocated to Bali, Indonesia in early July.
She believed she had completed all the necessary paperwork for her pet to travel from LAX to Bali via Taipei, the capital of Taiwan.
In a previous interview with Insider, Galy revealed that she spent almost $1,500 on consultations, blood tests, vaccinations, and other requirements.
However, upon her layover in Taiwan, she was informed that Baby Cat could not enter Indonesia. The only option given to her was to return to the US with her cat.
Galy expressed distress and requested to be with her cat, who had already been confined for 13 hours during the previous flight. Unfortunately, her request was denied.
Galy shared her ordeal on July 6, and her video garnered approximately 17 million views.
In her video, she stated, “I have traumatized my cat, I have sedated her, I have starved her, she has been in a cage for almost 15 hours now with no food and nowhere to relieve herself.” (China Airlines did not respond to Galy or Insider at the time, but later claimed that Baby Cat was fed during the ordeal.)
Galy and her cat were eventually reunited the following day upon landing in the US. In an update to her TikTok followers, Galy assured that her cat was fine despite being “smelly” and having fallen ill in the cage.
Galy stated her intention to pursue legal action against the airline. However, on July 17, she received a text message from a China Airlines customer service manager. Opting for email correspondence, Galy contacted the representative, who proposed a compensation offer. Galy provided Insider with the email, which appeared to originate from a legitimate China Airlines address.
The email read, “For clarification, while you were waiting in Taipei, China Airlines ground staff did feed your baby cat and make sure the baby cat was taken care of on July 6, 2023.” The email further offered, “For your inconvenience, we are able to provide a round-trip premium economy class ticket from USA CI gateway cities to any destination operated by China Airlines.”
Upon reading the email, Galy expressed feeling physically ill. She stated, “They basically doubled down and clearly really don’t care,” adding that they failed to conduct any research as she had repeatedly mentioned she had moved away from the US, making a free ticket from there useless to her.
Galy updated her TikTok followers on the situation, reiterating her intention to seek legal advice and voicing doubt regarding the manager’s claim of caring for Baby Cat, given the poor condition in which they were reunited.
In the caption of her TikTok video, Galy wrote, “They didn’t even offer a REFUND or any compensation after I was forced to spend OVER $5000 on this fiasco. Texting me was WILD, but offering one premium economy ticket after both me and my animal companion were traumatized and shown NO empathy is unacceptable.”
Galy reported that both she and Baby Cat fell ill as a result of the ordeal, and it took over a week for her to recover physically and mentally.
She firmly stated, “I am not accepting this.”
Insider has reached out to China Airlines for further comment.
@ninadoesthemost First off, I MOVED to Bali. I don’t even live in LA anymore to accept an LAX flight if I wanted to. Also, I wouldn’t be caught in a casket on China Airlines again. Third, they didn’t even offer a REFUND or any compensation after I was forced to spend OVER $5000 on this fiasco. Texting me was WILD, but offering one premium economy ticket after both me and my animal companion were traumatized and shown NO empathy is unacceptable. Just as they said they “didn’t accept my opinion”, I am not accepting this. I left the airport with a fever, baby cat got sick, and it took me over a week to recover physically and mentally.
Denial of responsibility! VigourTimes is an automatic aggregator of Global media. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, and all materials to their authors. For any complaint, please reach us at – [email protected]. We will take necessary action within 24 hours.
