A Tragic Incident: My Daughter’s Trip with Wizz Air
In a heartbreaking turn of events, my daughter and her 19-year-old boyfriend had planned a trip with Wizz Air. However, just eight days before their departure, her boyfriend lost his life in a car accident. Understandably, my daughter decided to cancel the trip. She provided Wizz Air with the necessary death certificate, expecting a full refund of the £322.93 cost. However, to her dismay, she was informed that only a third of the amount would be refunded. This entire ordeal has been incredibly distressing for my daughter, who had to go through the emotional turmoil of obtaining the death certificate from the family and explaining the reason behind her cancellation to multiple people. It’s important to note that she is only 19 years old.
GN, London
My heartfelt condolences go out to your daughter for her loss. According to Wizz Air’s terms and conditions, a full refund is promised in the unfortunate event of a passenger’s death within a month of the flight. However, in your daughter’s case, she was offered a mere £109.99, which doesn’t even cover half of the total cost.
Wizz Air has stated that they were only informed about a refund request for one passenger. A spokesperson expressed their deepest sympathies, saying, “We are incredibly sorry to hear of [the passenger’s] loss. We have now issued a full refund for both tickets.”
It appears that your daughter made the booking through a third-party agent, which could be the reason behind the miscommunication and the potential loss she may face. The refund provided by Wizz Air does not include the additional fees and charges (approximately £40) paid to the agent. It is always advisable to book directly with the airline and also crucial to purchase travel insurance.
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