While there is speculation about machines ruling humanity in the future, recent research suggests that AI-based chatbots like ChatGPT can assist workers in their writing tasks.
A study was conducted involving 453 experienced college-educated professionals, divided into two groups: one group was taught to use ChatGPT, while the other group had to complete their writing assignments without any assistance. The results showed that the chatbot made the test subjects 40% more productive and improved the quality of their work by 18%.
Interestingly, a significant number of participants who were encouraged to use ChatGPT continued to utilize the software in their professional settings. After two weeks, 34% reported using ChatGPT, and this number increased to 42% after two months.
Can ChatGPT help workers? After two weeks, 34 percent of MIT’s test group subjects reported using ChatGPT in a professional setting. And after two months, that figure rose, with 42 percent reporting that they had logged in to ChatGPT for some further on-the-job assistance.
Interestingly, the study found that participants with weaker writing skills benefitted the most from consulting with ChatGPT, suggesting that this technology could help reduce inequality among workers.
The economists from the Massachusetts Institute of Technology (MIT), who conducted the study, believe that ChatGPT’s arrival raises uncertainty about the economic and labor market effects of AI technologies. They also referred to other studies by the National Bureau of Economic Research, which have shown productivity-enhancing and equalizing effects of AI technologies.
The study participants were professionals from various fields such as marketing, grant writing, consulting, data analysis, and human resources. The tasks assigned to them were designed to resemble real-world writing work, including writing press releases, drafting reports, creating planning documents, and composing emails.
To ensure equivalence, the control group received instructions on using a collaborative writing tool called LaTeX editor Overleaf instead of ChatGPT. However, less than five percent of the control group used LaTex in their assignments.
In addition to tracking performance and usage of ChatGPT, the researchers also collected personal feedback from the participants. Some participants who did not use ChatGPT mentioned that their work required specific and real-time information tailored to their customers’ needs.
Among those who used ChatGPT, they expressed a 47% higher level of enjoyment in their tasks compared to the average level. They also displayed greater excitement and optimism about the future impact of AI in their industries and occupations.
However, these feelings subsided in follow-up surveys after two weeks and two months, as participants became accustomed to the technology. The researchers consider these short-run phenomena resulting from the participants’ initial experiences with ChatGPT.
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