As electronic transactions continue to gain popularity, more and more businesses are integrating gratuity prompts into their systems, or “tip screens.” While this serves as a convenient reminder for customers to leave a tip, it can cause discomfort for service workers who assist them. According to a Starbucks employee who spoke anonymously to Insider, the tip-prompt process can be “awkward,” particularly in the drive-thru, where customers are often distracted and may need reminding to leave a tip. The lowest preset tip option is $1, but considering Starbucks offers a nationwide minimum salary of $15 per hour, the worker notes that they are not as desperate for tips as some other employees. As a result, they worry about appearing as though they’re “fishing” for tips from customers. The worker also acknowledges that while the tip screens have increased their tip intake, they recognize that customers may feel pressured to leave a gratuity. They conclude that it may be worth the awkwardness for both the customer and the worker, but ultimately they don’t hold it against anyone who doesn’t leave one. To read the full essay, visit Business Insider. (Read more Starbucks stories.)
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