The OpenAI COO Discusses the Overhyped Perception of AI for Business

OpenAI is making a move towards attracting enterprise users, but executives are cautioning that radical changes to businesses won’t happen overnight.

In an interview with CNBC, OpenAI’s chief operating officer Brad Lightcap suggested that the expectations around AI’s ability to instantly transform businesses are overhyped.

Lightcap elaborated that while companies anticipate AI to be a panacea for many issues and to drive cost reductions and growth, the technology is still in its early stages and cannot single-handedly solve complex problems. He emphasized that AI is still experimental and has not yet been fully integrated into essential tools and applications.

OpenAI has rolled out an enterprise version of its popular ChatGPT platform, aiming to offer enhanced security features for sensitive data and more customization options for companies. Lightcap mentioned that there is a significant backlog for businesses interested in the enterprise version of ChatGPT.

Generative AI has piqued the interest of both consumers and enterprises as a potential solution for simplifying tasks, but concerns about data leaks prompted developers like OpenAI, Microsoft, and Amazon to cater to the enterprise market with specialized generative AI models.

Early adopters of AI at some companies have expressed dissatisfaction with the initial AI models not delivering the expected benefits. A report from The Information indicated that Morgan Stanley’s AI-powered chatbot failed to gain traction among wealth managers, who preferred human interaction for information.

Lightcap dodged questions about OpenAI’s recent developments and its day-to-day operations.