Taylor Swift fans in the UK and Ireland have hit another roadblock in their quest for tickets to her highly-anticipated Eras Tour. The official resale was halted due to technical glitches, leaving fans frustrated. AEG, the promoter, advised fans to wait for Ticketmaster and AXS to open official resale channels. However, when the sale finally opened, fans were only shown expensive VIP tickets for hours. It wasn’t until later in the evening that regular tickets became available. Some fans also experienced issues with AXS resale, encountering payment problems. Despite these difficulties, fans have been warned that resale tickets purchased outside of official channels will not be valid for entry to the concerts in Dublin, Liverpool, Edinburgh, London, and Cardiff. Official resale will begin on August 1, with ticket prices capped to combat scalping.
Fans have expressed their anger on Twitter, sharing their frustrations with the glitches and payment snags. A breakdown of ticket costs revealed that fans paid a total of £440.45 for tickets with a face value of £95. This breakdown included ticket costs of £380, a facility fee of £10, a service fee of £47.60, and a transaction fee of £2.85.
AEG clarified the “lead booker” policy listed on Ticketmaster’s website, stating that fans will be able to transfer their tickets and change the name on them. Ticket transfer will be available closer to the concert dates, and fans will be notified by email when this option is available. AEG has not specified how they will monitor ticket resales, but they have emphasized that any tickets purchased through unofficial channels will be canceled.
It is worth noting that Ticketmaster and AXS have indicated that the lead booker policy is determined by AEG events, the promoters. There is also confusion surrounding the availability of tickets on legitimate resale sites despite the no-transfer policy. Fans are waiting for confirmation from AXS and viagogo regarding the lead booker policy.
Overall, Taylor Swift fans have encountered obstacles in obtaining tickets for the Eras Tour, but official resale options will be available starting from August 1. The promoters are taking measures to prevent scalping and ensure that fans are able to purchase tickets through approved channels.
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