Microsoft and Google’s AI chatbots are producing erroneous information about the Israel-Hamas conflict, including false claims of a cease-fire agreement. Google’s Bard stated that “both sides are committed” to peace, while Bing Chat claimed that “the ceasefire signals an end to the immediate bloodshed.” However, no such cease-fire has occurred, as Hamas continues to fire rockets into Israel. The chatbots’ inaccuracies have raised concerns about their credibility and potential to confuse the public. This analysis was reported by Bloomberg.
Despite these errors, Bloomberg acknowledges that the chatbots generally provide balanced and informative responses on this sensitive topic. Bard apologized and retracted its claim about the cease-fire when questioned, while Bing Chat amended its response. Both Microsoft and Google have acknowledged that their chatbots are experimental and may occasionally provide false information. Critics are particularly concerned about the spread of misinformation through AI chatbots.
A Google spokesperson mentioned that Bard and their AI-powered search functions are opt-in experiments, with ongoing efforts to improve their quality and reliability. Google takes information quality seriously, providing tools to help users assess online information. They also continue to make improvements to combat low-quality or outdated responses. Google’s trust and safety teams actively monitor Bard and address issues promptly.
Microsoft stated that it investigated the mistakes and will make adjustments to the chatbot. They have made progress by using text from top search results to ground the chatbot’s responses but will further invest in improving the system. The Post has reached out to Microsoft for additional comments.
Earlier this year, experts warned that AI-generated “deepfake” content could cause disruptions in the 2024 presidential election if protective measures are not implemented. In a study, British researchers found that Microsoft-backed OpenAI’s ChatGPT generated cancer treatment regimens containing a potentially dangerous mix of accurate and false information.
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