The Cleveland Clinic in Cleveland, Ohio, faced a challenge in their emergency department when they received an influx of patients that they believed they couldn’t accommodate. However, Dr. Rita Pappas, the medical director for the admission and transfer center, disagreed. The clinic had recently implemented AI-powered software from Palantir that predicted a high number of patient discharges that day, indicating that there would be enough space for the incoming patients. Pappas and her team convinced the emergency department to give the Palantir platform a chance, and it turned out to be a success.
In the past, managing patient flow in a similar scenario required constant communication throughout the night. But with Palantir’s system accurately predicting patient discharges, Pappas and her team were able to save time and effort. Palantir partnered with the Cleveland Clinic and Tampa General Hospital to develop Palantir for Hospital Operations, a software that translates complex data into actionable information for healthcare workers. It provides real-time and predictive insights on areas like staffing, wait times, and hospital-bed assignments.
Shyam Sankar, Palantir’s chief technology officer, believes that Palantir for Hospital Operations is just the beginning. Despite being known for its work with government agencies, Palantir is committed to tackling challenging issues across various industries, including healthcare.
The healthcare industry is currently facing a crisis with high levels of burnout among nurses and physicians and staffing shortages. The COVID-19 pandemic has exacerbated these challenges, with a significant increase in physicians reporting burnout symptoms. To alleviate these issues, medical and technology companies have been developing solutions. However, many of these solutions are not integrated into workflows, making them more burdensome than helpful for healthcare workers.
Palantir aimed to build a solution that healthcare workers at the Cleveland Clinic and Tampa General could easily incorporate into their workflows. Despite the tight timeline, the four-member Palantir team worked closely with doctors and nurses, shadowing them during their shifts to understand their pain points and challenges. They discovered that hospital staff were manually entering data into spreadsheets and relying on paper and whiteboards for tasks like scheduling. With this information, the Palantir team developed an early iteration of Palantir for Hospital Operations. They presented their work to hospital leadership, who recognized its potential.
The Cleveland Clinic officially launched Palantir’s platform in March. The hospital system chose Palantir due to their willingness to listen to staff needs and create solutions that optimized patient care and safety. The platform has provided real-time and predictive insights for the bed-management team, improving patient placement throughout the hospital.
Palantir’s success in the healthcare industry is just the beginning, as they continue to build and execute on their long-term vision. With their hands-on approach and dedication to understanding healthcare workers’ needs, Palantir aims to make a significant impact in improving healthcare operations.
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