In April, Jonathan Brearley, the chief executive of Ofgem, expressed his belief that there would be a decline in the number of involuntary prepayment meter installations over time. He also emphasized the importance of striking a balance between managing debt and protecting vulnerable customers.
The watchdog spokesperson stated that consumer protection is their utmost priority. They highlighted the implementation of a Code of Practice on prepayment meters (PPM) by all energy suppliers. This Code of Practice is currently being incorporated into licensing regulations.
The spokesperson also mentioned that even prior to the Code of Practice, there was already a voluntary pause on forced prepayment meter installations. Ofgem will take necessary action against companies that fail to adhere to this practice.
Energy UK, representing energy firms, mentioned that earlier this year, suppliers voluntarily halted prepayment meter installations under warrant to review their own practices. Ofgem conducted its own investigation during this period. The pause on installations remains in effect until the process is completed. When installations resume, a new Code of Practice agreed upon by suppliers and Ofgem will enhance the process and assessments for prepayment meter installations and remote switches, particularly in ensuring the safety of vulnerable customers.
The spokesperson added that prepayment meters will continue to play a crucial role in helping customers manage their energy costs and usage. Suppliers have the responsibility to prevent customers from falling further into arrears and minimize bad debt, which ultimately affects all customers.
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