How the Use of AI at Work Can Benefit Boomers and Gen X

  • Historically, older generations have been slower to adapt to major technological change.
  • Experts believe that AI won’t create another digital gap between generations.
  • Some experts even warn that Gen Z may face more challenges when it comes to adapting to AI.

Some of the most innovative minds in tech are those with years of experience. However, we have also witnessed older generations struggling to adapt to new technologies, often tapping at their phone screens with a single finger. Pew Research has found that younger individuals tend to embrace technology more quickly, while older generations show more resistance.

Considering the generational gaps that formed with the internet, smartphones, and social media, some expect a similar divide with the rise of AI. The increasing availability and capability of AI tools have proven challenging for anyone to keep up with. However, experts assure that this won’t create another digital gap between generations.

Generative AI, such as OpenAI’s ChatGPT, has made the adoption of AI much easier for users of all ages. Unlike complex platforms like Microsoft PowerPoint or Excel, generative AI tools require little to no learning of formulas or optimization strategies. It’s as simple as entering a word into a search engine.

Henry Adjer, a generative AI and deepfakes expert, states that older workers may find this technology more approachable than anticipated, making it one of the most user-friendly pieces of technology they have ever used. Ben T. Smith IV, an expert in communications, media, and technology, supports this notion, claiming that the simplicity of AI will make it accessible to the average 50-year-old white-collar worker.

While AI adoption may not create a digital gap between generations, the only potential limiting factor is awareness of available tools. Those outside of online communities may risk falling behind if they are unaware of the possibilities offered by AI.

AI can benefit older professionals in a specific way

Contrary to expectations, experts believe that Gen X and Baby Boomers may be better positioned to benefit from the AI revolution than their younger counterparts. Experience will become even more valuable as transactional jobs become automated. Skills in leadership, communication, negotiation, relationship management, and change management will set senior workers apart.

Donncha Carroll, partner and chief data scientist at consultancy firm Lotis Blue, states that AI will highlight the value of experience and knowledge within companies. It will allow businesses to better leverage the expertise within their talent pool by using enterprise data more effectively.

It’s Gen Z that should be more concerned

Interestingly, the changes brought about by AI in professional life may create more challenges for younger generations. Lower-level jobs, such as administrative and office roles, are more likely to be replaced by machines. Coding, image design, and copywriting are also expected to follow. Ben T. Smith IV emphasizes the importance for younger professionals to develop core skills that machines cannot replace.

The rapid adoption of AI tools poses a significant transformation in the job market and the global economy. Adjer suggests that businesses may choose to hire one person instead of three young researchers, allowing them to supercharge efficiencies based on AI models. This puts younger professionals at a potential disadvantage.

Senka Hadzimuratovic, head of brand and communications at AI-powered writing tool Grammarly, advises individuals, regardless of age, to start small and look for AI products that solve everyday problems. Utilizing generative AI to aid in tasks like quick email responses can be a time-saving technique.

Reference

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