- United Airlines faces accusations of mistreating a passenger and his wife during a long-haul flight.
- The passenger, Uttiya Basu, took to Twitter to express his dissatisfaction, claiming that a flight attendant was annoyed by his special needs son’s behavior.
- Following Basu’s tweets, United Airlines issued an apology and promised to conduct a thorough investigation into the matter.
A passenger has lodged a complaint against a United Airlines flight attendant, alleging mistreatment towards him and his wife due to their special needs child’s behavior on a flight from New Delhi to Newark.
Uttiya Basu took to Twitter on August 4th to express his dissatisfaction with the airline’s handling of the situation.
According to Basu, the flight attendant approached them after their son started crying and making noise during the 16-hour flight. Basu mentioned that they had purchased a full-priced business class ticket for the Polaris class on UA83 – DEL-EWR.
Basu explained that his son was playing with toys and enjoying the in-flight entertainment, which led to a few small noises of excitement.
Basu recounted the flight attendant’s response, stating, “Ma’am, your child SIMPLY cannot be making any noise. This is rest time, Everyone is sleeping. You are DOING NOTHING to keep him quiet. You need to keep him silent.”
Basu claimed that the flight attendant disregarded their explanations and implied that she knew better as a mother of two.
The same flight attendant later suggested that Basu should let his child walk around the plane to calm him down, which had the opposite effect of exciting the child further.
Basu sought assistance from United’s customer service head and the US Department of Transportation, but was disappointed with United’s apology and $100 travel voucher offering.
Expressing his dissatisfaction on Twitter, Basu emphasized that he wanted a proper investigation and apology rather than monetary compensation.
United Airlines’ customer service eventually reached out to Basu via Twitter, and they had a detailed discussion regarding the incident.
During this discussion, Basu received an oral apology and a request to pass on the apology to his wife.
It should be noted that the exact date of Basu’s flight could not be independently verified, and neither Basu nor United Airlines representatives responded to a comment request from Insider outside of regular business hours.
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