The National Audit Office (NAO) has revealed that HM Revenue & Customs left out crucial figures about the cost of its Making Tax Digital program in its business case. The initiative was designed to modernize the tax collection process for self-assessment income tax, corporation tax, and value added tax, saving the government money and improving customer service. However, delays and unexpected costs have hampered progress since it began in 2016. The NAO report stated that upfront costs for taxpayers were “1.5 billion pounds,” though this was not included in the cost-benefit analysis produced by HMRC to seek funding. The program is now expected to cost the government £1.3bn, five times the initial projection from 2016. HMRC has criticized delays to the plan and admitted that the program faced challenges.
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