I recently purchased two Taylor Swift concert tickets for my teenage daughter and her friend. To my surprise, I later discovered that Ticketmaster classifies this event as a lead booker event, which means that only the person who booked the tickets is allowed entry. Ticketmaster claims that it has changed its website and notified everyone about this policy. However, since I was not made aware of this at the time of purchase, I believe they should not be able to enforce it.
In response to your concern, it is important to note that when you purchased the tickets, you entered into a contract with Ticketmaster under their ‘Purchase Policy’. According to this policy, the terms and conditions cannot be changed unless both parties agree or if it is stated that changes can be made after the event and you are made aware of this. In this case, Ticketmaster clearly changed the terms of the contract after your purchase. While they may have the right to do so within their Purchase Policy, you also have the right to demand a refund if this policy causes inconvenience to you.
Now, let’s address another consumer rights issue. There seems to be a misconception that you can only claim a refund for a faulty car within seven days of purchase. This is not true. Under the Consumer Rights Act 2015, you have the right to reject faulty goods, including vehicles, within the first 30 days following the date of purchase or delivery, whichever comes later. This is known as the ‘short-term right to reject’. Therefore, the dealership’s claim that you can only claim a refund within seven days is incorrect. You are entitled to reject the faulty car and request a refund within the appropriate timeframe.
Lastly, we have a question about Saga Magazine’s attempt to change a lifetime monthly subscription to either a digital one or an annual fee for the print issue. If you have signed up for a ‘lifetime’ subscription, it is important to review the terms and conditions provided by Saga. Unless these terms specifically allow Saga to cease providing print copies without an additional charge, this change would be considered a breach of contract. In such a case, you and other subscribers would be entitled to continue receiving the print version without extra fees or receive a refund for your lifetime subscription.
If you have any further questions or concerns regarding consumer rights, please feel free to contact me. Note that this information is not legal advice, but rather general guidance based on consumer rights principles.
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