M
My 93-year-old mother is currently residing in a care home located in Truro. Unfortunately, a couple of weeks ago, our conversation over the phone abruptly ended. Upon calling back, I was informed that BT was conducting maintenance work on the line. Regrettably, the care home’s landlines are still out of order, and attempts to reach anyone from BT to address the issue have been incredibly challenging. This lack of service has left the residents feeling isolated, especially my mother who heavily relies on the phone due to her dementia.
RA, Eauze, France
The care home where your mother resides is currently accommodating 21 residents, all of whom have been affected by this issue. According to the manager, problems arose following the installation of a new telephone system by BT as part of a local upgrade. Just two days later, the system failed completely. While BT provided a temporary line for the office, the residents have been forced to share a single handset to make or receive calls. Despite numerous attempts to get BT to address the problem, their requests have gone unanswered.
It has come to light that Openreach, the branch of BT responsible for telecoms infrastructure, did not have the accurate address for the care home, despite them being a loyal customer for over three decades. As a result, BT’s request to repair the fault was not actioned. Surprisingly, nobody had thought to provide the missing information, which might have prolonged the situation had it not been for your intervention with the press. A technician was promptly dispatched the day after I contacted BT’s media team, and the telephone lines are now fully restored. Additionally, a credit has been applied to each resident’s account. BT has conveyed their apologies, via myself, for the inconvenience caused.
Email [email protected], ensuring to include your address and phone number. Please note that the submission and publication of your concerns are subject to our terms and conditions.
Denial of responsibility! VigourTimes is an automatic aggregator of Global media. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, and all materials to their authors. For any complaint, please reach us at – [email protected]. We will take necessary action within 24 hours.
