From Dublin, Pam raises a concern about gift vouchers and expiration dates. According to the Consumer Protection (Gift Vouchers) Act 2019, any gift vouchers purchased after December 2, 2019, should have an expiry date of at least five years. As Pam bought her gift card after this date, the airline should honor it.
To resolve the issue, Pam should contact the airline again and inform them about the legislation. If the airline refuses to engage, she can send them a formal written complaint, including details of the voucher purchase and previous contact attempts. If the airline still fails to respond satisfactorily, Pam can lodge a claim through the Small Claims Procedure, either at a local district court or online, with a fee of €25.
For transactions made more than three years ago, like Pam’s case, she can contact her bank and request a chargeback. Most banks offer chargebacks within a limited timeframe, usually 120 to 180 days.
‘I’m a single parent. How can I help my daughter finance her first year in college?’
Christine from Co Clare seeks advice on financing her daughter’s first year in college. With a limited income and savings, they are concerned about the high cost of accommodation. Christine’s daughter has a part-time job, but they don’t want her to sacrifice the college experience by working too many hours.
To explore financial support options, Christine can check her daughter’s eligibility for the Free Fees Initiative and a SUSI grant at Studentfinance.ie. They can also consider a tax refund for the summer work and take advantage of student discounts with a student card or a Student Leap Card for cheaper public transport. Additionally, resources such as the CCPC website and online spending calculators can provide guidance on managing expenses.
Furthermore, Christine should encourage her daughter to seek support from the college’s welfare office, budgetary adviser, or student support service. The students’ union can also provide information on available financial assistance.
‘My car was scratched during an NCT test. What are my rights?’
Alan from Co Wexford discovers a scratch on his car after an NCT test. Having evidence that the scratch was not present before the test, he wants to know his rights regarding this issue.
Under the 2022 Consumer Rights Act, services should be provided with reasonable care and skill. Alan should promptly contact the NCT center, provide evidence of the scratch, and explain how he wants the issue resolved. It is advisable to communicate in writing and submit a formal complaint if necessary. If the problem persists and the cost of rectifying the scratch is under €2,000, Alan can take a claim to the small claims court.
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