Energy Companies Criticized for Poor Customer Service Despite Massive Profits: This is Money Podcast
Energy companies have faced strong criticism this week.
The regulator Ofgem has publicly condemned the industry for its poor customer service. Furthermore, our investigation has revealed that 200 customers feel that Ovo has been inaccurately billing them.
In the meantime, British Gas has come under fire for its staggering 889% increase in profits during the first half of this year.
Considering their substantial profits, should these companies allocate a larger portion of their earnings to improving customer satisfaction?
In this episode, Lee Boyce, Helen Crane, and Georgie Frost explore why things are going so wrong and what options consumers have if they suspect incorrect billing. They also discuss the latest developments in the banking sector, including the crisis at Natwest and HSBC’s account closure affecting a vulnerable couple. In addition, they address the rumors about the potential abolishment of inheritance tax and provide insights on making wills for blended families.
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