The responsibility of addressing the problems faced by airline passengers now lies with the government, as highlighted during the recent Senate committee on tourism hearing. Senator Nancy Binay confronted Cebu Pacific Air, led by Gokongwei, with over 3,000 complaints from frustrated passengers on social media. It’s worth noting that Cebu Pacific is not the only airline facing such issues. Philippine Airlines (PAL), the flag carrier, also faced numerous flight cancellations, causing distress to passengers.
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