- A plane operated by Swiss Airlines departed for Bilbao, Spain, but none of the passengers’ bags were onboard.
- According to an airline spokesperson, the bags were left behind in Zurich due to a shortage of ground staff.
- Passengers waited at the conveyor belt for two hours before being informed that their bags did not make it onto the plane.
A plane operated by Swiss International Air Lines arrived in Bilbao, Spain, without any checked bags onboard.
According to a spokesperson for Swiss, all of the passengers’ bags were left behind in Zurich, Switzerland. This was due to a shortage of ground staff, as reported by AFP news agency.
Passengers endured a wait of over two hours at the conveyor belt hoping to retrieve their suitcases. However, Swiss-German newspaper Blick revealed that their bags remained in Zurich.
The spokesperson for Swiss, Ampalam, disclosed that the flight departed without the 111 passengers’ suitcases for operational reasons. The plane had to transport another group of passengers from Bilbao to Zurich Airport before its closure. Swiss was facilitating the flight on behalf of Edelweiss Air.
Ampalam further explained that the flight crew waited for one hour and 16 minutes for the ground staff to load the bags. When it became apparent that the bags would not make it, the decision was made to proceed to Bilbao without them. Ampalam expressed regret over the inconvenience caused to the passengers and acknowledged the unfavorable situation.
The pilot of the flight apologized for the delayed departure, but did not mention the bags being left behind in Zurich, according to Blick’s report. Passengers discovered this information from staff members of the Spanish airline Iberia in Bilbao.
One passenger, Carsten Redlich, expressed disappointment as his vacation was “ruined.”
Ampalam mentioned that the passengers’ bags are already being transported to Bilbao, although no specific arrival time was provided.
This incident is not unprecedented. In July, two Scoot flights from Athens to Singapore took off without luggage due to the impact of a summer heatwave on the aircraft’s engines.
Insider reached out to Swiss for comment outside regular office hours, but there was no immediate response.
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