Are you looking for a perfect dialer to enhance your e-commerce marketing campaign? If yes, then predictive dialer software is the best solution. The solution can help e-commerce companies to handle multiple calls with ease while making the whole communication process as flawless as possible. While launching the marketing campaigns, e-commerce companies usually have to deal with a huge volume of calls. The predictive dialer is programmed for the efficient management of a large volume of calls. It has the ability to anticipate the right time to place the next call.
The Working System of Predictive Dialer
The Predictive Dialer system can automatically modify or adjust its calling pattern based on the number of agents and the predetermined average talk time. Predictive dialer is a smart dialer software for call center that helps to save a lot of time for agents by connecting them with the calls that are answered by the customer. As only the answered calls are connected to the available agent, the system greatly reduced the waiting time of both the agents as well as customers. The system helps agents to skip the dialing procedure so that they can concentrate on serving the customers in the best possible way with enhanced proficiency and efficiency.
The system also provides details about no answers, voicemails, busy tones, disconnected numbers, etc. These details can be helpful for e-commerce marketing campaigns as they can store the information in their database and follow a proactive approach towards the outbound calling process. In all, the predictive dialer system ensures that:
- The agents are spending their time in productive conversation with the potential customers instead of wasting their time in dialing numbers that are unanswered, disconnected, or busy.
- Agents are working more efficiently and productively while saving their time and getting connected to the next call as soon as they complete their previous call.
- The marketing campaigns are running smoothly as the agents are able to attract more leads that may convert into customers.
Features of Predictive Dialer System
Some of the key features of predictive dialer system for E-commerce companies include:
- Efficient Campaign Management
- Answering Machine Detection
- Easy CRM Integration
- Voice Recording
- Caller ID
- Remote Agent
- Real-time Analytics
- User-friendly UI/UX
- Custom Reports Generation, etc.
Benefits of Predictive Dialer System for E-Commerce Marketing Campaigns
- Improved Agents Productivity: Predictive dialer is usually programmed to dial multiple numbers at a time, which is a great benefit of this system. It saves a lot of time for the agents as they are not required to dial each and every number manually. As soon as they finish the current call, the system makes another call ready for the agent. The system smartly routes the calls to the most appropriate department or agent based on the customer’s issue or query, thus saving the agent’s time from picking up a wrong call. Moreover, as the relevant calls are directed towards the agents, they can efficiently handle the call while assuring a superior customer service experience. This way, the software helps to enhance the agent’s efficiency and productivity.
- Greater Accessibility to Potential Customers: Another most important benefit of utilizing a predictive dialer for E-commerce marketing campaigns is that it allows businesses to reach out to more potential customers in the most effective manner. Based on the demographics and location of the customers, a predictive dialer can help agents to reach potential customers with ease and offer them the products or services that they are looking for. This way, agents can provide a personal touch to the prospects and convince them to become their customers.
- Scalable Solution: Predictive dialer system is highly scalable, which means the users can easily add or remove multiple agents from the row. E-commerce companies can utilize predictive dialers for various marketing campaigns to achieve the best possible results.
- Call Monitoring and Analysis: A predictive dialer also facilitates effective monitoring of calls in real-time. Thus, allow e-commerce companies to keep an eye on the agent’s performance while running a marketing campaign. Predictive dialer provides various metrics such as the number of calls dialed, call duration, average call duration, and much more on the basis of which it becomes easier for the organizations to monitor the calls.
As predictive dialer software is an important tool for any e-commerce marketing campaign, it should be selected carefully. Always choose a professional company that can customize the solution as per your business requirements by incorporating all the essential features that are beneficial for the success of campaigns that you are planning to launch.