Are you facing tech trouble? Don’t worry, I’m here to provide you with a solution. Recently, we received an email from Linda, a resident of Hemet, California. Linda expressed her concerns about phone theft and the potential for someone to easily charge products using a lost or stolen phone’s apps. Here’s what Linda asked us: “If a phone is lost or stolen, can’t they just pull up the app and charge products easily?” Thank you for your question, Linda. The short answer is no, not if you have set a passcode on your device and they can’t guess it. Additionally, enabling two-factor authentication or 2FA is the second most important protection measure. If you have done these two things, there’s a good chance that the thief won’t be able to access your phone’s apps to charge products. You also have the option to remotely erase everything on your phone and remove it from your Apple or Google accounts. We understand that losing a phone can be incredibly stressful for various reasons. Dealing with the logistics can be a nightmare, along with concerns about privacy, security, and the risk of fraudulent charges through apps, like the ones Linda mentioned. Our goal is to alleviate some of your worries by providing tips to prevent unauthorized charges on your lost or stolen phone. Please read on for more information. – Use “Find My” to locate and secure your lost iPhone: The first step to take if you believe your iPhone is lost or stolen is to access the “Find My” feature to help you locate it. Depending on its location, you might be able to retrieve it easily or confirm that it’s indeed lost or stolen. To locate your iPhone using another Apple device, such as an iPhone, iPad, or iPod touch, follow these steps: Open the Find My app and navigate to the Devices tab to see your iPhone’s location marked on a map. You can tap on the name of your iPhone to view its location on the map. Once you have located your iPhone, you can utilize the following options: Play Sound: This option allows you to make your iPhone ring, helping you find it in case it’s nearby. Directions: You can tap this option to get directions to the location where your iPhone was last located. Notify When Found: By toggling on this button, you will receive notifications when your iPhone is found. Mark As Lost: This option allows you to mark your iPhone as lost, and it can be activated by tapping the blue Activate button below the words Mark As Lost. When marking your device as lost, keep in mind the following: Passcode: If your iPhone, iPad, iPod touch, or Apple Watch doesn’t have a passcode, you will be prompted to create one now. For Mac, you must create a numerical passcode, even if you already have a password set up on your Mac. This passcode is distinct from your password and is solely used when marking your device as lost. Contact information: For iPhone, iPad, iPod touch, Mac, or Apple Watch, the contact information and message will appear on the device’s Lock Screen. In the case of AirPods or an iPhone Wallet with MagSafe, the information will appear when someone tries to connect with your device. When your device is marked as lost, you will see “Activated” below the Mark As Lost section. If your device isn’t connected to a network, it will show as “Pending” until it goes back online. – Erase your device remotely: If you are certain that your phone is stolen and it seems unlikely that you will be able to retrieve it, you can remotely erase all data on the device. Simply tap on the option “Erase This Device” and confirm by clicking “Continue.” Please note that all content and settings will be permanently erased from your iPhone once it connects to the internet. However, if the Find My network is enabled, you will still be able to locate your iPhone. – Locating your Android using another Android device: If you have an Android device and wish to locate your lost or stolen phone, follow these steps: Open a browser and go to android.com/find. Sign in to your Google Account. If you have more than one device, select the lost device at the top of the sidebar. If your lost device has multiple user profiles, sign in with a Google Account that’s linked to the main or personal profile. Upon completion, your lost device will receive a notification. On the map, you will receive information about the approximate location of your device. If your device cannot be found, you may still be able to locate its last known location, if available. You will be prompted to enable lock and erase capabilities, which provide the following options: Play Sound: This option will ring your device at full volume for 5 minutes, even if it’s set to silent or vibrate. Secure Device: Use this option to lock your device with your PIN or password. If you don’t have a lock, you can set one. Additionally, you can add a message or device number to the lock screen to help someone return your device to you. Erase Device: This option permanently deletes all data on your device, excluding SD cards. After erasing it, the Find My Device feature will no longer work on the device. These are the steps you can take to prevent unauthorized charges on your lost or stolen phone. Don’t hesitate to use these features and options to secure your device and minimize the risk of fraudulent activities. Remember to always set a passcode and enable two-factor authentication for an added layer of protection. Losing your phone can be incredibly distressing, but taking these precautions can help ease your worries and ensure the safety of your personal information.
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