LACo Board Deadlocks Over Proposed Operator of 211 Assistance Line

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The future operation of Los Angeles County’s 211 resident-assistance hotline was left in question Tuesday when a proposed $67.2 million contract with a private company to take over management of the service failed to generate enough support among the Board of Supervisors.

After a lengthy debate, the proposed contract with Deloitte Consulting was defeated on a 2-2 vote, with Supervisors Janice Hahn and Kathryn Barger opposing the contract, and Supervisor Hilda Solis abstaining.

The proposed contract with Deloitte Consulting was a seven-year deal, with options for three, one-year extensions totaling another $27.4 million. County officials billed it as a much-needed upgrade for a four-decade-old service that provides 480,000 callers per year with assistance on an array of inquiries, referrals to applicable county health, human and social services and basic information residents “need to navigate life in Los Angeles.”

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