Google has provided a more detailed response regarding the “Issues accessing storage after updating to Android 14” on certain Pixel devices. This response includes information about an upcoming fix and potential data recovery options. You can read more about it on this link.
If you’re encountering this issue, you may find yourself unable to access media storage or experiencing device reboots with a “Factory data reset” message. Accepting this message can result in the loss of non-backed up data, while declining it will cause the device to continuously reboot with the “Pixel is starting” message.
Google specifies that the storage issue affects the “Pixel 6 and later models” that have both received the Android 14 update and have multiple users set up. This includes regular users, guests, restricted profiles, and child users, but doesn’t include multiple Google Accounts signed in within the primary user or work profiles.
To address this issue, Google has already released a Google Play system update that prevents the problem from occurring on additional devices. You can install the update by going to Settings > Security & privacy > System & update > Google Play system update. The latest version available as of now is from October 1, 2023.
If you’re currently unable to access media storage, Google is working on a system update that will fix the issue and restore access to your media files without requiring a factory reset.
Additionally, Google is exploring methods to recover data for devices stuck in a “Pixel is starting” boot loop. More information will be provided once it becomes available.
For all other users, including those who have already performed a factory reset, it is recommended to avoid creating or logging into a secondary user on the device until the OTA update is available.
In conclusion, Google apologizes for any inconvenience caused and appreciates your patience.
We’re sorry for the inconvenience this has caused, and we appreciate your patience.
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