Disney has tentatively agreed to a $9.5 million settlement of a federal class action lawsuit regarding its “Dream Key” pass. A hearing is scheduled for next month to consider the agreement.
In November 2021, Jenale Nielsen and other pass holders filed a lawsuit in Orange County Superior Court alleging that they were misled about the privileges of the Dream Key pass. They believed it would grant them access to the Anaheim theme park anytime, as long as Disneyland was not at capacity and reservations were available. The lawsuit was later moved to federal court in April 2022.
According to the proposed settlement, “After purchasing her pass, plaintiff learned that she was unable to use the Dream Key pass to make a reservation on some days, even when the parks were not at capacity and general admission park reservations were listed as available on Disney’s website.”
The plaintiff alleges in her complaint that there were numerous instances where she was unable to make reservations with her pass because her desired dates were marked as “unavailable,” despite Disney’s website showing plenty of availability for daily ticket reservations.
The proposed settlement, filed on Thursday, covers 103,435 Dream Key pass holders from Aug. 15-Oct. 25, 2021.
Under the settlement, Disney has agreed to pay $9.5 million into a settlement fund. Each passholder will receive approximately $67.41.
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